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Patient Safety & Quality

​Overall Quality

SSM St. Francis Hospital and St. Francis Medical Group's quality composite score of 96.82% is above Missouri State Average of 94.53%. 

Patient Safety

Always Safe...Every Day, Every Way
In 2008, SSM Health began an ambitious effort to instill across the organization a culture of patient safety. The effort, called Always Safe . . . Every Day. Every Way focuses on clinical care; communications; and the commitment of all employees, physicians and administrators to the goal: Do no harm, which means zero preventable deaths and zero medical errors.

A culture of safety is characterized by open communication, highly reliable processes, teamwork, the sharing of best practices, and accountability. Safety training is required for all employees, with an additional level of training for senior leaders, managers and physicians.

Speak Up for Safety
Perhaps the most important part of Always Safe is the creation of a culture where everyone thinks about safety first. A safety culture means that all employees, physicians, administrators – along with patients and families – are encouraged to contribute their ideas and concerns about safety – and that, as an organization, we listen and make necessary changes. ​